At Four Seasons Courier, we value our customers and aim to provide a seamless and reliable delivery experience. We understand that occasionally issues may arise, and we are committed to addressing them promptly and effectively. Our complaints policy outlines the steps to be taken when you encounter any problems with our services.

*1. Lodging a Complaint:*
– Customers can submit complaints through our official website, customer service hotline, or designated email address.
– Please provide essential details such as your name, contact information, tracking number (if applicable), and a clear description of the issue.

*2. Acknowledgment:*
– Upon receiving your complaint, we will promptly acknowledge it, providing a reference number for your convenience.
– Our acknowledgment will include an estimated timeframe for resolution.

*3. Investigation:*
– Our dedicated complaints team will thoroughly investigate the matter, examining all relevant details to understand the root cause of the issue.
– Regular updates will be provided during the investigation process.

*4. Resolution:*
– Once the investigation is complete, we will communicate the findings and propose a resolution.
– If applicable, corrective actions will be implemented to prevent similar issues in the future.

*5. Customer Feedback:*
– We welcome feedback on the resolution process to continuously improve our services.
– Your input is invaluable in shaping our commitment to customer satisfaction.

*6. Escalation:*
– If you are dissatisfied with the initial resolution, you have the option to escalate the matter through designated channels, ensuring a fair and impartial review.

*7. Continuous Improvement:*
– Periodic reviews of complaints and their resolutions will be conducted to identify trends and implement proactive measures for continuous improvement.

At Four Seasons Courier, we are dedicated to maintaining the highest standards of customer service. Your complaints are taken seriously, and we appreciate your cooperation in helping us enhance our services.

Thank you for choosing Four Seasons Courier.